Refund Policy

1Refund Eligibility

Refund requests must be submitted within 7 days of the original purchase date. Requests made after this period will not be eligible for a refund.

To be eligible, you must not have violated our Terms of Service and the refund must be for a valid reason relating to platform functionality or billing errors.

2Free Trial

We offer a free trial period so users can evaluate the Explyra™ platform before committing to a paid subscription. We strongly encourage all users to take advantage of the free trial before purchasing.

Refunds will not be issued if a free trial was already used before the subscription purchase, as the platform's capabilities were available for evaluation.

3Subscription Refunds

If you are eligible for a refund, the amount refunded will be the subscription price paid, minus any applicable processing fees. Refunds are issued to the original payment method within 5–10 business days.

Only the most recent billing cycle is eligible for a refund. Previous billing period charges are non-refundable.

4Tiered Refundability

Explyra™ offers different refund terms based on the subscription tier and duration of usage:

• Monthly Subscriptions: Refundable within 48 hours of initial purchase if no data extraction or AI features have been used. After 48 hours, monthly fees are non-refundable.
• Annual Subscriptions: Refundable within 14 days of purchase. A pro-rated processing fee of 20% will be deducted to cover administrative and upfront integration costs.
• Enterprise/Custom Plans: Refund terms for custom enterprise deployments are governed by the specific Service Level Agreement (SLA) signed between the parties.

5Chargebacks & Payment Disputes

We encourage users to contact our support team before initiating a chargeback through their bank. Engaging in a chargeback without first attempting to resolve the issue with Explyra™ may result in:

• Immediate suspension of the user's account and access to data.
• The user being blacklisted from future purchases or subscriptions.
• Submission of evidence to the banking institution proving the validity of the transaction and terms of service completion.

6European & UK Cooling-Off Period

For users residing in the European Union or the United Kingdom, you may have a statutory right to cancel your subscription within 14 days of purchase ("Cooling-off Period"). However, by accessing the platform and initiating data processing or AI analysis, you explicitly request immediate performance of the service and acknowledge that your right to a full refund may be waived.

7Refund Processing Timeline

Approved refunds are processed back to the original payment method within 7-10 business days. Please note that banking institutions and credit card providers may take additional time to reflect the credit in your account.

8Exemptions from Refunds

Refunds will not be granted in the following cases:

• Accounts terminated due to a breach of our Terms of Service.
• Requests made after the expiration of the stated refund window.
• Partial usage of a billing period after a renewal has occurred.
• Failure to cancel a subscription before the renewal date.

9Formal Refund Request Process

To initiate a formal refund request, please follow these steps:

1. Draft an email to [email protected].
2. Include the subject line: "Refund Request - [Your Registered Email]".
3. Provide a detailed explanation of why the refund is being requested.
4. Attach a copy of your transaction receipt or invoice number.

Our compliance team will review the request against the usage logs of your account to determine eligibility.

10Contact & Compliance

For any questions regarding our Refund Policy or to escalate a pending request, please contact: